If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Clothing that is washed or worn is non-refundable.
Undergarments and swimwear are non-refundable. Please visit the corresponding manufacturer’s websites or call us for qualifying information. Some manufacturers may offer a money-back guarantee. Books with CDs or disks must be intact for a refund or exchange. If the seal is broken a refund or exchange will not be accepted. No refund on all Software if shrinkwrap or security seals are broken. If our assessment confirms the product is defective or damaged (photos are helpful!), we will provide shipping instructions and a return shipping label.īooks in plastic or shrink-wrap packages may not be refunded if opened. Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue. You can always contact us for any return questions at and issues
Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package.
Original shipping charges are non-refundable and items are returned at your own expense (shipping method of your choice). You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.